Cameron Jackson
Los Angeles, CA | cam@camdjackson.com | camdjackson.com
linkedin.com/in/cameron-jackson-8961772b6 | github.com/jackson-camerond

Experience

Systems Specialist · City of Carson Los Angeles, CA · Present
  • Serve as the City's cloud subject matter expert for AWS and Azure, advising on cloud services and guiding the City's cloud adoption as its footprint grows
  • Maintain the City's evolving AWS and Azure cloud infrastructure, support architecture decisions, and administer planned service and feature upgrades as new capabilities are introduced
  • Led the citywide multifunction printer (MFP) refresh end to end: ran the RFP from posting through vendor selection, delivery, and City staff training, held vendor meetings, configured the print server, and scoped Active Directory print groups, deploying to the entire City with zero downtime and upgrading the production repro printer fleet in the same effort
  • Led part of the City's ticket management system migration, adding automation and self service workflows that reduced Tier 0 tickets by 30% and let staff resolve common requests without IT intervention
  • Provide technical support for the City's LAN/WAN and computer systems, troubleshooting network, server, workstation, and peripheral issues across a citywide municipal footprint serving over 500 users in 10+ departments
  • Maintain user accounts, email accounts, and access rights across Microsoft 365, Entra ID, and Active Directory, managing group memberships and least privilege access reviews for city staff in every department
  • Provide VIP technical support for the City Council, City Manager's Office, department directors, and other members of the City's executive team, resolving time sensitive issues across devices, accounts, meetings, and City systems
Cloud Engineer · Jefe LLC Remote · 2026 – Present
  • Deliver multicloud engineering projects across AWS and Azure, owning each build end to end from requirements through deployment, teardown, and documentation
  • Delivered a secure two-tier web architecture in Azure: role-segmented VNets and subnets, least-privilege NSG rules, and a load-balanced web tier with the SQL backend reachable only from the application subnet
  • Hardened an application workload by moving connection strings and secrets into Azure Key Vault with managed identities, eliminating stored credentials and enabling rotation without code changes
  • Automated infrastructure delivery with Terraform and GitHub Actions CI/CD: version-controlled environments and Docker images that deploy to Azure Kubernetes Service, validate, and tear down on demand, eliminating configuration drift and idle-resource spend
  • Established governance for a new Azure environment: RBAC scoped to least privilege, Azure Policy enforcement, budget alerts, and resource locks protecting production resources
  • Executed a cross-cloud lift and shift of a Windows workload from AWS EC2 to Azure using Azure Migrate: discovery, replication, cutover, and post-migration validation with documented rollback points
IT Support Engineer · MediaAlpha Los Angeles, CA · 2021 – 2023
  • First point of contact for companywide IT across Windows and macOS fleets at a publicly traded advertising technology company, triaging and resolving hardware, software, network, and access issues within SLA for a hybrid workforce
  • Administered enterprise identity and SSO as the company's Okta administrator, owning user and group provisioning, access policies aligned with RBAC, application assignments, and prompt deprovisioning at termination across Okta, Google Workspace, and Microsoft 365
  • Configured and maintained Okta SSO application integrations for the internal SaaS stack, managed application specific permission tiers and access policies, and resolved advanced issues beyond Tier 1 troubleshooting
  • Administered the internal SaaS account lifecycle (provisioning, procurement, license reconciliation, onboarding/offboarding) in support of SOX and NIST CSF compliance controls, including access reviews and audit evidence for identity controls
  • Managed the IT ticket queue end to end in Jira, documenting resolutions and escalation paths; authored SOPs and knowledge base articles that cut repeat tickets for common issues
Technical Support Specialist · Infineon Technologies El Segundo, CA · 2018 – 2021
  • Led the hardware rollout as primary technical point of contact during the company's acquisition of a subsidiary organization: imaged, provisioned, and deployed workstations for the newly onboarded workforce with zero disruption to ongoing operations
  • Owned the full employee onboarding and offboarding lifecycle (account provisioning, asset issuance, access setup, and secure decommissioning) for a global semiconductor company's California site
  • Administered accounts and access in an enterprise environment managed with Active Directory: provisioning/deprovisioning, permissions, and password/account recovery support
  • Tracked and audited hardware inventory, including warranties, documentation, and lifecycle status, across hundreds of assets, maintaining audit ready records for a global semiconductor company
Help Desk · California State University, Dominguez Hills Los Angeles, CA · 2017 – 2020
  • Maintained, upgraded, and replaced hardware and application software across campus labs and staff workstations
  • Led troubleshooting initiatives spanning networking, hardware, and end user software; documented resolutions in a reusable knowledge base
Records & Data Support · USC Card Los Angeles, CA · 2015
  • Led consolidation of physical departmental records into cloud storage, digitizing and organizing files to support officewide records modernization

Technical Skills

Cloud: Microsoft Azure, AWS, multicloud administration, cloud migration, Azure SQL Database, Azure Storage, Docker, Kubernetes (AKS), Azure Container Registry
Automation & IaC: Terraform, GitHub Actions, CI/CD pipelines, Python, Bash, cloud initialization, idempotent deployments
Identity & Security: Entra ID (Azure AD), IAM, RBAC, Okta, Active Directory, SSO, managed identities, Azure Key Vault, Azure Policy, Defender for Cloud, NSGs, Security+ domains
Systems & Networking: Windows, Windows Server, Linux, macOS, Microsoft 365, MobileIron MDM, VNets/subnets, DNS, load balancers, endpoint & patch management, monitoring

Certifications

AWS Certified CloudOps Engineer – Associate · Amazon Web Services, 2026 ↗ verify on Credly
Microsoft Certified: Azure Administrator Associate (AZ-104) · Microsoft, 2026 ↗ verify on Microsoft Learn
CompTIA Security+ · CompTIA, 2026 ↗ verify on Credly

Education

Master of Science, Computer Science · California State University, Chico In progress · 3.9 GPA · Expected Fall 2027
Bachelor of Arts, Computer Technology · California State University, Dominguez Hills Homeland Security emphasis